Water Heater Recall

Ultra-Low NOx Water Heaters Recalled

The Consumer Products Safety Commission (CPSC) recently issued a recall of the AO Smith Ultra-Low NOx Water Heater. This recall includes 30, 40 and 50 gallon natural or propane gas-fired Ultra-Low NOx emission gas water heaters

The Hazard

The primary concern, according to the CPSC, is a default in the water heater’s gas burner screen. The screen is susceptible to developing tears. When this happens, the water heater’s burner can then create excess radiant heat, posing a fire hazard if the water heater is installed directly on a wood or other combustible floor.

AO Smith Ultra-Low NOx Image Source: CPSC

The recall was announced on November 8, 201 8 via press release and affects approximately 616,000 water heater units produced between 2011 and 2016.

What To Do

Consumers can look up their water heater’s serial number to see if it is affected by this recall at www.waterheaterrecall.com. If you own this model water heater, please visit the recall website, and input your model and serial number to determine if your appliance is subject to the recall.

If you believe your water heater is affected, please turn off the appliance immediately and visit the water heater recall website.


We would be glad to assist customers in determining if their appliance is affected. Please contact our office with additional questions.  Hague Quality Water of Maryland is an AO Smith partner for resale and installation. The product manufacturer, not Hague Quality Water of Maryland, is solely liable for repairs/replacements as a result of the recall.

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