As Snow piles up and temperatures drop the calls about frozen lines rise.  Identifying a frozen pipe is usually pretty easy – water is usually everywhere, but Identifying a frozen water treatment drain line is a bit more difficult.  The first signs of a frozen drain line are usually degraded water quality as the treatment system begins to fail due to its inability to clean itself. If you think your equipment’s drain line may be frozen here are a few things you can check :

1. If its a softener, check the salt tank. A frozen line will cause the salt tank to fill with water.
2. Identify the main shutoff and verify the treatment has not been bypassed.
3. Place the unit into a manual backwash, do you hear water running?  If not, the line may be frozen.  (Be sure you know where the main shut off is, in case there is a cracked line).

If you identify there is a frozen line, you can try placing a heater in the room proximate to the drain line. If you have problems or need assistance, give us a call 410-757-2992 and we will do our best to help you resolve the problem.